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Terms that protect your account and your play

When you open an account with us, you're entering an agreement that covers how your wallet works, how withdrawals are verified, and what happens if something goes wrong.

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dapurtogel Terms that protect your account and your play
GET IN TOUCH ABOUT TERMS

How to contact us about your account or policy questions

If you need clarification on any part of our Terms & Conditions—or if you think we've made an error on your account—our support team is ready to help. We respond to queries within two hours during peak times and keep a full record of every conversation. Whether you're asking about withdrawal rules, account suspension, or data access, we've got the right channel for you.

Team online

Live chat

Open the chat widget in the lobby and speak to an agent in real time. We're here 24/7 to answer questions about your account terms or resolve policy concerns on the spot.

Email support

Send detailed questions to our support inbox and receive a reply within 12 hours. Attach screenshots or account details so we can understand your situation fully.

Account settings

Go to your profile menu, tap Settings, then Contact Preferences to update how you want to hear from us about policy updates or account changes.

YOUR DATA AND YOUR RIGHTS

How we handle your information and account security

We collect your name, phone number, payment details and play history to verify your identity and process withdrawals safely.

Encryption

All deposits, withdrawals and account logins use TLS 1.3 encryption. Your DANA, OVO, GoPay and QRIS details are never stored on our servers—only payment confirmations.

Two-factor verification

When you request a withdrawal, we send an SMS PIN to the phone number on your account. You must enter it to confirm the payment, so only you can move money out.

Account freezes

If we detect unusual activity—such as login from a new city or a withdrawal attempt to a different bank—we freeze the account for one hour and notify you via SMS.

Data deletion

You can request account closure from Settings anytime. We delete your personal data 90 days after closure, keeping only transaction records for tax and dispute purposes.

Cookie policy

We use cookies to remember your language, keep you logged in and analyse how you use the lobby. You can disable tracking cookies in your browser; gameplay cookies stay active.

Third-party changes

If our payment partners or service providers change their policies, we'll email you 30 days before the change takes effect and explain how it affects your account or withdrawals.

Frequently asked questions about our Terms & Conditions

Below are the questions we hear most from players in Indonesia about account rules, data, withdrawals and how our Terms work in practice.

No. Our Terms require one account per person. If we find duplicate accounts linked to the same phone number or payment method, we'll close them both and may forfeit any balance. This rule protects against fraud and keeps the lobby fair for everyone.

Go to the login screen and tap 'Forgot PIN'. Enter your registered phone number and we'll send an SMS with a reset link. Click it, verify your identity by answering security questions, then set a new PIN. If you've lost your phone, contact live chat with a photo ID and we can restore access.

Most withdrawals to DANA, OVO, GoPay and QRIS clear within 15 minutes. Bank transfers to Semarang or Makassar branches can take up to 24 hours depending on the bank. We process every withdrawal manually to prevent fraud, so delays occasionally happen if our team needs more verification.

We can update the Terms, but we'll email you 14 days before any change comes into force. If you don't agree with the new terms, you can close your account and withdraw your balance before the change date. Continuing to play after the date means you accept the new Terms.

We may suspend your account if you breach the Terms—such as using a VPN, playing from a restricted region, or attempting multiple accounts. You'll receive an SMS explaining why. You can appeal the decision via live chat with supporting evidence. If your account is closed, you can withdraw any remaining balance within 30 days.

Yes. Go to Settings, select 'Download My Data' and we'll send you a CSV file of your account details, deposits, withdrawals and play history within 14 days. To delete your data permanently, select 'Close Account' and choose 'Delete all personal information'. We retain transaction records for tax purposes for three years.

Open live chat in the lobby and describe the error—for example, a missing deposit or incorrect withdrawal fee. Include your account number and transaction date. Our team will investigate within two hours and either correct the error or explain why the transaction was correct. Email us if the issue isn't resolved within 24 hours.

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